FAQ

• For weekday flower orders, please place your order at least 4 days in advance.
• Orders placed with less than 4 days’ notice will be considered urgent and can be processed and delivered on the same day, depending on the availability of fresh flowers.
• For important occasions such as Valentine’s Day and Mother’s Day, please order at least 7 to 10 days in advance.
• We recommend placing orders early to ensure sufficient preparation.

Our fresh flowers are sourced from Yunnan, Vietnam, Japan, Kenya, the Netherlands, Ecuador, and other locations. If you have special requests, please mention them when placing your order; prices may vary based on the origin.

All our flowers are fresh and are air-freighted daily from suppliers. If you wish to place the bouquet in a vase, we recommend keeping it in a well-ventilated area away from direct sunlight and changing the water daily to maintain optimal condition for 3-7 days.

• All orders are non-refundable once payment is made. If you have any issues with the received products, please contact us via WhatsApp within 10 hours of delivery.
• Please prepare your order number, delivery time and date, digital photos of the relevant products, and retain the goods and their packaging.
• We may require the return of goods for investigation to improve our service. If the buyer/recipient fails to return the goods, compensation may not be provided. The store reserves the right to refuse refunds for products that cannot be delivered on time due to non-human factors (e.g., severe weather, traffic disruptions).

Yes, we offer custom bouquet services. If you have specific needs or ideas, please visit the “Contact Us” page and fill out the relevant information. We will get back to you as soon as possible.

Our WhatsApp customer service does not have fixed business hours, so please be patient while waiting for a response after contacting us.

The collected personal information will be used for the following purposes:

• • Processing and managing your orders.
  • Contacting you with updates on your order status or other relevant information.
  • Improving our products and services to meet customer needs.

We take reasonable technical and management measures to protect your personal information from unauthorized access, use, or disclosure.

We will not sell or rent your personal information to third parties. We may share your information with trusted business partners only in accordance with legal requirements or for service provision.

You have the right to inquire about, update, or request deletion of your personal information that we hold. To make any changes, please contact us through our provided methods.

Our privacy policy may change over time. Any changes will be posted on our website, and we recommend regularly checking for the latest policy updates.

If you have any questions or concerns about our privacy policy, please feel free to contact us, and we will be happy to assist you.